Return & Refund Policy – Kids’ Dresses

1. Returns

• We accept returns within 14 days from the date of delivery.
• To be eligible for a return, the item must be:
• Unworn, unwashed, and in its original condition.
• With all original tags and packaging intact.
• Items that are damaged due to customer misuse or personalized/customized orders are not eligible for return.

2. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7–10 business days to the original payment method.
• Shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

3. Exchanges

• Exchanges are allowed if the item is defective, damaged, or the wrong product was delivered.
• Exchanges are subject to product availability.

4. Defective or Incorrect Items

• If you receive a defective or incorrect item, please notify us within 7 days of delivery with a clear photo of the product.
• We will arrange a replacement or full refund at no additional cost to you.

5. How to Initiate a Return or Exchange

• Contact our customer support via email at clothing.sillyrabbit@gmail.com with your order number and reason for return/exchange.
• Include photos if the item is defective or damaged.

6. Important Notes

• We recommend checking the size guide before placing an order to avoid sizing issues.
• Sale or clearance items may be non-returnable; please check the product details before purchase.